Shipping Policy
Thank you for shopping with us. We do our best to process and ship orders as quickly as possible.
Order Processing
Most orders ship within 2 business days after the order is placed, unless otherwise noted on the product page.
Orders are processed Monday through Friday, excluding holidays. Orders placed on weekends or holidays will begin processing on the next business day.
Backordered Items
Some items may be listed as backordered or may have delayed shipping times. If an item is on backorder, the estimated shipping timeline will be noted when available.
If your order contains both in-stock and backordered items, your order may ship once all items are available unless otherwise arranged.
Shipping Costs
Shipping costs are the responsibility of the customer and will be calculated at checkout.
From time to time, we may offer free shipping on orders over $50 or other promotional shipping offers. Free shipping promotions may be subject to change and may not apply to every item or destination.
Delivery Times
Delivery times vary based on the shipping method selected and the destination. Once an order leaves our facility, delivery timing is handled by the shipping carrier.
We are not responsible for delays caused by the carrier, weather, incorrect shipping addresses, or other circumstances outside of our control.
Incorrect Shipping Address
Please review your shipping address carefully before submitting your order. We are not responsible for orders shipped to an incorrect address provided by the customer.
If an order is returned to us due to an incorrect or incomplete address, the customer may be responsible for additional shipping costs to resend the order.
Refund Policy
We want you to be happy with your purchase. Please review our refund policy below before placing your order.
Refund Window
Refund requests must be made within 10 business days from the shipping date.
To request a refund, please contact us with your order number and the reason for the return.
Return Shipping
Customers are responsible for shipping costs both ways, including the original shipping cost and the cost to return the item.
Original shipping charges are non-refundable unless the return is due to an error on our part or a verified defective or damaged item.
Item Condition
Returned items must be unused, in their original condition, and returned with any original packaging, tags, instructions, accessories, or parts included with the order.
Items that are used, damaged by the customer, missing parts, or not returned in original condition may not be eligible for a refund.
Damaged, Broken, or Defective Items
If your item arrives damaged, broken, or defective, please contact us as soon as possible after receiving your order.
To help us resolve the issue, we may ask for:
- Your order number
- A description of the issue
- Photos of the damaged or defective item
- Photos of the packaging, if the item was damaged during shipping
If the item is confirmed to be damaged, broken, or defective, we may offer a replacement, exchange, store credit, or refund depending on the situation and product availability.
For approved damaged or defective items, we will cover reasonable return shipping costs or provide instructions for how the item should be handled.
Non-Refundable Items
Certain items may not be eligible for return or refund, including:
- Final sale or clearance items
- Gift cards
- Personalized or custom items
- Items marked as non-returnable on the product page
- Items damaged after delivery due to misuse, neglect, or improper handling
Refund Processing
Once your return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be processed back to the original payment method. Please allow additional time for your bank or credit card company to post the refund.
Exchanges
Â
Exchanges may be available depending on product availability. Customers are responsible for any shipping costs associated with exchanges unless the exchange is due to our error or a verified damaged or defective item.