FAQ
Most frequent questions and answers
Most orders ship within 2 business days, unless the item is listed as backordered or otherwise noted.
Please contact us right away. If the order has not shipped, we may be able to update the address. If the order has already shipped, we are not responsible for packages sent to an incorrect address provided by the customer.
Shipping costs are calculated at checkout based on your order and delivery location.
Refund requests must be made within 10 business days from the shipping date. Returned items must be unused, in original condition, and include any original packaging, accessories, or parts.
We may offer free shipping promotions, including free shipping on orders over $50. Promotional offers may change and may not apply to every item or destination.
Customers are responsible for shipping costs both ways unless the return is due to our error or a verified damaged, broken, or defective item.
If tracking is available, tracking information will be sent to you once your order ships.
Please contact us as soon as possible with your order number, a description of the issue, and photos of the item and packaging. Once reviewed, we may offer a replacement, exchange, store credit, or refund depending on the situation.
Please contact us as soon as possible. If your order has not shipped yet, we may be able to update or cancel it. Once an order has shipped, it cannot be changed or canceled.
You can contact us using the contact information provided on our website. Please include your order number when asking about an existing order.